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Collections Associate UK

Company profile

Founded in 1940, Our customer has built a reputation for its innovative culture, operational excellence and commitment to safety and the environment. Our passionate, talented and committed employees from a diversity of backgrounds are driven by our customer’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities and the world.

They touches the lives of consumers around the globe in positive ways every day. With approximately 15,000 employees and operations in 50 countries, we serve customers across a wide range of industries from food and beverage to medical, energy and transportation. We supply a unique portfolio of atmospheric and process gases, equipment and services.

Your role

We require a Collections Associate to become part of a successful European team. As collections associate, you will:

  • To minimize Business investment in receivables
  • Minimize interest losses on outstanding amounts
  • To maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
  • To balance the potential profit with potential risk in granting and collecting credit to our customers

Your responsibilities are

  • Ensure timely collections of outstanding balances from customers according to customers’ credit & collections escalation policy
  • Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
  • Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
  • Support and be backup for other collector’s associates
  • Liaise with the credit & collections team lead about all credit issues
  • Keep accurate and up to date logs of individual customer information

Requirements

  • Languages: English (native level)
  • Studies: Preferable Business Administration or Economics
  • Experience Required: Handling high levels of incoming calls activity, preferably in the area of Credit & Collections
  • Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments


Personal skills:

  • Capacity of fluent interpersonal negotiation both with external and internal customers
  • Tenacity, ambition and sense of ownership and responsibility
  • Ability to work under pressure and on own initiative and collectively as a team
  • Self-motivation and focus on objectives and results
  • Excellent interpersonal, communicative and influencing skills, verbally and written
  • Knowledge Required: Understanding of customer accounts and general business workflows
  • Basic accounting knowledge, especially customer accounting
  • MS Office
  • SAP would be beneficial but not essential

Location

Cornella (Barcelona)

Contact person

Martin Küpers (martin@recruit4.work)

Other details
Tel ES
Contact us for more information!
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