(NL) 010-3400345 (ES) 937370972
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Customer Support

Company profile

Our customer is an online community marketplace that connects people looking to rent their homes with people who are looking for accommodations. users include hosts and travelers: hosts list and rent out their unused spaces, and travelers search for and book accommodations in 192 countries worldwide.

Job description

The successful candidates would have a passion for travel, adventure, languages and an enthusiasm for customer service. In addition, you will possess excellent communication skills and will have the ability to build rapport with clients. You will be an excellent team player able to work within a friendly environment.

Your role:

  • Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations.
  • Identify and troubleshoot the issues accordingly using available resources.
  • Logging and follow up of Customer Information.
  • Responding to enquiries and handling client escalations by telephone and email.
  • Having a full understanding of company processes and maintaining contractual obligations.

We offer:

  • Full-time contract (39 hours/week)/ stable position
  • Extensive Training and languages lessons (Spanish and English)
  • Excellent and multilingual work environment
  • Good prospects career

Working Hours - Weekdays between 9am and 10pm (we have several shifts to cover the 13 hours of service) and two weekends a month.

Requirements

You should:

  • Be a native French/ German or Russian, along with having a high level of English.
  • Have excellent customer service skills and a confident telephone manner
  • Be flexible
  • Have good keyboard data entry skills and computer literacy
  • Be a team player
  • Have experience within the travel industry or a keen interest in travel is a plus

Benefits

We offer:

  • Full-time contract (39 hours/week)/ stable position
  • Extensive Training and languages lessons (English)
  • Excellent and multilingual work environment
  • Good prospects career

Location

Barcelona

Contact person

van der Plas

Other details
Tel ES
Contact us for more information!
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