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German Supportdesk Specialist

Company profile

Learning from inspiring leaders and being part of highly motivated teams, they provide a platform for personal and professional growth, and the opportunities to gain key skills and competencies in the most dynamic industries.

Our customer attribute success over the last two decades to investment in people. This longstanding tradition of excellence starts by hiring exemplary talent and providing the state-of-the-art facilities, the latest technology and outstanding learning opportunities to both empower and accelerate career growth.

Job description

As a German Customer Service specialist, you will support our customers with your service skills using a variety of channels which may include Messaging, Email, chat and Telephone. You will help our customers navigate product and policies and handle queries or complaints with ease and patience.

Requirements

  • Deal with customer queries promptly and efficiently, in accordance with company procedures
  • Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings.
  • Process all incoming contacts from customers and manage all requests, changes and cancellations as necessary
  • Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
  • Interact with a diverse customer base
  • Input and access data on multiple systems
  • Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers.
  • Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures.
  • Look at opportunities to make changes and improve the processes wherever possible.
  • Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
  • Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
  • Perform all duties in an efficient, professional and courteous manner at all times.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Benefits

  • Ability to write and speak fluently, clearly and concisely in German.
  • Also in English to level C2.
  • Previous customer support experience is an advantage
  • Excellent problem-solving abilities
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Strong team spirit with passion and drive to help users and deliver the best in customer service.
  • Empathetic and can communicate in a caring and friendly manner
  • Strong time management skills and motivation to exceed expectations


We offer:

  • Full-time contract (39 hours/week)/ stable position
  • Very good salary + interesting bonus
  • Extensive Training and languages lessons (English)
  • New modern office in Barcelona centrum
  • Excellent and multilingual work environment
  • Good prospects career

Location

Barcelona Centrum

Contact person

Luna Lente Leenders (Luna@recruit4.work)

Other details
Tel ES
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