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Inbound Call Center Agents (French)

Company profile

For a customer, based in the center of Barcelona, we are looking for Inbound Call Center Agents who speak either Flemish or Dutch. Previous customer contact experience is not required, but is appreciated. Candidates must live in Barcelona or be willing to relocate in the short term.

Job description

The client manages a digital platform for lawyers and magistrates in Belgium. When a user of the platform has a question regarding this system, the agent helps them..

Profile

  • Call centre experience is an added value, but not required;
  • Basic computer skills are necessary;
  • Able to follow procedures around sensitive data;
  • You can submit proof that you are free of criminal offences;
  • Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Requirements

  • Communicative and empathetic;
  • Disciplined and accurate;
  • Respectful and positive towards customers;
  • Solution-oriented thinking;
  • Patient;
  • Reliable.

Summary: Inbound, Support - online system for advocates.

Profile: Preferably the candidate has affinity with law / magistracy. Analytical ability, problem-solving thinking and a healthy dose of empathetic capacity are necessary in a customer service environment.

Languages: French

Training: 1 week

Working hours : shifts are divided throughout Monday - Friday between 8h30-20h The hours will always be divided over 5 days, and once a month the candidate has to work on a Saturday ( 9h30-18h).

Benefits

  • Paid training
  • Free Spanish lessons (once a week)
  • Unique, atmospheric, people-oriented call centre, with a good dose of fun
  • Market-based basic salary with the possibility of a bonus of € 3000 per year
  • Employee benefits such as meal card, transport card and private insurance
  • 4 company outings per year
  • Free fruit and drinking water
  • Growth opportunities

Location

Barcelona

Contact person

Martin Küpers (martin@recruit4.work)

Other details
Tel ES
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