Dutch Customer Service Agent in Bulgaria

✨ Live where others go on vacation! Start your adventure in sunny Bulgaria and help customers with a smile. For one of the largest energy companies in the Netherlands, we are looking for a Customer Service Agent who speaks fluent Dutch or Flemish and English. You will help customers via phone, chat, or email with questions about invoices, contracts, and customer details. Tasks: - Handling incoming calls, emails, and chats - Assisting with invoices, payments, and tariff changes - Resolving complaints and ensuring satisfied customers - Customer retention and building sustainable customer relationships - Processing relocations and updating data Benefits: paid training, friendly people-oriented work environment, market-competitive salary, growth opportunities, relocation package. Location: Sofia, Bulgaria (with accommodation available).

- Dutch or Flemish (C2) + English (C1) - Experience with MS Office & CRM systems - Strong communication skills - Logical, analytical, and proactive - Empathetic, patient, and eager to learn - Team player with flexibility and sales talent