Dutch or Flemish Inbound Contact Centre Agent in Bulgaria🌟

Bulgaria isn’t just a popular holiday destination, but also the perfect place to live and work!
We’ll help you find a job with an ambitious and flexible organisation where customer satisfaction is key.
Discover life in Bulgaria: sample the delicious cuisine, soak up the sun and visit breathtaking places!

Your Role

We’re looking for enthusiastic Contact Centre Agents to join our team! Are you a natural communicator, do you enjoy helping people, and would you like to work in a dynamic, international environment with great extra benefits? Then seize this opportunity now! 🎉

You’ll ensure that every customer is satisfied and well-informed! 😄

What will you be doing?

In this role, you’ll be the main point of contact for customers in the exciting energy sector. You’ll switch effortlessly between inbound calls, online chat/email and administrative tasks. Your goal? To provide customers with excellent advice and capitalise on commercial opportunities! ⚡💡

Your varied range of tasks

• 📞 Inbound Campaigns: You’ll answer enquiries arising from marketing campaigns. You’ll compare energy tariffs, help customers take out contracts and answer general market queries.

• 📦 Moving Service: You’ll help customers who are moving house! You’ll calculate the best rates for their new address, update customer details and ensure the contract is transferred seamlessly. If data is repeatedly incomplete, you’ll proactively call the customer (outbound).

• 💬 Online Chat & Email: You’ll advise potential new customers online, help them with price calculations and convince them to choose us.

• 📝 Administration & Follow-up: You’ll accurately process contracts in the system and follow up with customers who haven’t fully completed their online contract.

What’s in it for you?

• 🩺 Comprehensive private health insurance.

• ✈️ An attractive relocation package if you’re moving from outside the area!

• 📈 A great boost for your CV and plenty of opportunities for personal development.

• 🎉 An energetic and friendly team where flexibility and quality are key!

• 🗣️ You speak and write Dutch OR French perfectly at a native level (without a strong accent, as you’ll be the face of the company!).

• 🇬🇧 You understand and read English at a conversational level (for internal email correspondence).

• 🎓 You have at least a secondary school qualification.

• 💻 You’re computer-literate (you’ll be working with a single, user-friendly system).

• 🧠 Your superpowers: You’re an active listener who recognises sales opportunities; you work in an organised and meticulous manner; you’re empathetic, proactive and highly motivated! 💥

• 📞 Experience in a contact centre is a nice bonus, but not a strict requirement!

• Working hours: Full time: 40 uur (voorkeur) / Part time: minimaal 30 uur
• Shift rotation:
  • Part time: het is niet mogelijk om je uren zelf in te delen, tijden worden random gepland volgens de behoefte van de klant.
  • Maandag - Vrijdag: 9:00 – 19:00