French-speaking Customer Service Agent

Our client is a leading international specialist in warranty and insurance services for home appliances and electronics. Operating across Europe, they are recognized for their customer-centric approach and innovative service solutions.

Ready to give a boost to your career under the Madrid sun?

We are looking for a Customer Service Agent to assist our French customers who have subscribed to our insurance contracts. You will help customers by answering their questions, managing claims, and providing service updates — always ensuring to deliver the best possible experience

Responsibilities

• 📞 Answer inbound calls and emails from customers, partners, and suppliers.

• 📲 Advise, guide, and provide solutions for customer inquiries and incidents.

• 🤝 Keep customers informed about coverage, file status, and resolutions.

• 🛠️ Conduct telephone follow-ups regarding claims and recovery.

• 💰 Apply cross-selling and customer retention techniques, where applicable.

• 💻 Accurately record all relevant data in our systems.

What we offer

• 💻 100% remote work or hybrid model (if you live in Madrid)

• 💰 Attractive salary + performance bonuses

• 🍽️ Meal vouchers

• 🌴 26 + 7 days of paid leave per year

• 💡 All equipment provided (laptop, headset, HDMI/USB adapter)

• 🏥 Private health insurance after 1 year of service

• 🎓 Continuous training and well-being activities

• 🛡️ Free insurance for employees + assistance programs

Location

100% Remote (or hybrid if based in Madrid)

Skills & Abilities

• Customer-oriented and empathetic 💙

• Excellent communication (verbal and written)

• Results-driven and proactive 🚀

• Strong analytical and problem-solving skills

• Active listening and high adaptability

• Stress tolerance and perseverance 💪

Requirements

• 🗣️ Native level or fluent French (essential), knowledge of English and Spanish is a plus

• 👉🏻 1 year of customer service experience preferred

• 💬 Excellent communicator – both orally and in writing

• 💻 Basic computer skills (MS Office)

• 💪 Attention to detail, adaptability, and stress tolerance

• 🤗 Great listening ability, solution-oriented mindset, and versatility

• 🌟 Passion for customer service

Education & Technical Skills

• Secondary education 🎓

• Excellence on the phone ☎️

• Claims management and customer relations 💬

• Active listening and proficiency with computer tools 👂🏻

• Working hours: 40 hours, from Monday to Friday, flexible between 8:00 and 18:00, depending on the project needs.