Dutch Customer Service Back Office Agent in Bulgaria

Ready for a sensational adventure amongst black sand beaches and thermal springs? 🌊♨️ Bulgaria is calling! We’re not just offering you a job, but a unique opportunity with an ambitious international company. Are you an administrative all-rounder with a passion for problem-solving and customer contact? Do you thrive on resolving issues from start to finish and enjoy helping colleagues out of a tight spot? Then we’re looking for you! We’re looking for a driven Back-office Assistant to join our friendly team at a major international player in the telecoms and technology sector! 🌟

What will you be doing?

You’ll have a hugely varied role where no two days are the same. Your responsibilities will consist of five main tasks:

• Processing orders & enquiries 🛒: Whether it’s the latest smartphone or changing a subscription, you’ll handle the administrative side down to the last detail via email and the system.

• Resolving complaints 🔍: Sometimes a customer’s enquiry can be a bit vague. You’ll pick up the phone, show empathy, really listen and immediately find the very best solution!

• Reviewing credit notes 💶: Using your common sense and attention to detail, you’ll review and process financial adjustments.

• SOS Support 🆘: You’ll become the go-to expert on our systems. If colleagues are stuck, you’ll step in and guide them through it!

What do we offer you?

• A full-time role with flexible hours (Monday to Friday between 09:00 and 19:00, and very occasionally on Saturdays for the SOS support service) ⏰.

• A fantastic hybrid working model (from our office in Sofia and, of course, from the comfort of your own home) 🏠.

• A very comprehensive and paid training programme lasting 4 to 6 months 🎓. We really do take the time to train you to become a true pro!

• Generous break arrangements (two 15-minute paid breaks and a nice 30-minute lunch break) ☕.

• You speak and write Dutch fluently and can draft professional, clear messages ✍️.

• Ideally, you’ll already have some experience in customer service or sales 📞.

• You have strong analytical skills, think in terms of solutions and enjoy getting to the bottom of a problem.

• You’re looking for a stable, long-term job and are good at handling large amounts of information 🧠.

• You have a stable internet connection at home (minimum 20 Mbps download / 10 Mbps upload) 💻.

• Working hours: Full time (40 uur per week)
• Shift rotation:
  • Maandag - Vrijdag 9:00 – 19:00
  • Zaterdag: 11:00 – 19:00